RENTAL SERVICES - TIER LEVELS

R-1 RENT - Tier 1 - denotes a member company that offers most of the following rental services: apartment guide booklet; newcomer package (map, amenities, school info); rental market overview

R-2 RENT - Tier 2 - denotes a member company that offers most of the following rental services: phone needs assessment/market overview; rental information kit; appointments set for 2-4 properties (will not accompany); self-search using broker's web site which either has a database of apartment complexes or links to other sites with this information.

R-3 RENT - Tier 3 - denotes a member company that offers most of the following rental services: phone needs assessment/market overview, rental information kit; research for desired type of rental property; touring of 3-5 available properties that meet renter's specifications; if needed, access to broker's web site which either has a database of apartment complexes or links to other sites with this information; area tour (overview of community, amenities, schools, etc.)

INTERNATIONAL SERVICES - TIER LEVELS

IR - Tier 1 - denotes a member company that offers the following international resettlement services: Offer access to broker's website for database of rental properties, community information, etc.; Area Orientation/Newcomer Kit with Housing information including rental property research/information; Area Orientation/Homefinding Assistance Tours (fee-based) - orientation and homefinding can be offered as two separate tours or combined but should include community amenities, housing, schools, shopping, medical facilities, etc.; Customized international newcomer information added to normal kit including DMV locations, social security offices, schools (including English language classes and international schools if applicable), housing information, volunteer organizations, bank and credit resources, etc.; Provide list of international resources including contact information for immigration offices, consulates, embassies, international clubs, cultural organizations, Internet sites, etc.; Phone or in person needs assessment with a qualified relocation counselor to identify client needs; Coordinate translation services and language training if necessary; Provide assistance with utility connections, phone and other services; Provide or coordinate temporary housing assistance; and Coordinate household goods shipment if necessary.

IR - Tier 2 - denotes a member company that offers all of the international resettlement services included in Tier 1, plus: Provide cross-cultural resource materials including booklets, website links, etc. and provide referral and coordination with cross-cultural training and language immersion specialists or educational consultants; Provide lease negotiation assistance for rental assignments and extensive counseling regarding real estate market for purchasers; Provide logistical assistance such as coordination and escort to DMV and social security facilities, school registrations, banking, shopping for groceries and home furnishings, car rental or purchase, etc.; Customized resettlement, "Welcome to the USA" presentation; Referrals to real estate service providers in departure locations for home sale or property management; Specialized research upon request; Provide travel assistance or coordination upon request; Provide immigration and visa assistance or referrals to industry professionals; Post move follow-up and ongoing assimilation assistance program; and Require specialized international relocation training for any staff prior to working with international transferees.

REO - TIER LEVELS

An REO Tier 1 member has sales associates who work directly with institutions to provide REO services, but does not have a formal company REO program

An REO Tier 2 member offers a full menu of REO services, either through their relocation department or through a special REO department. These REO services include, but may not be limited to, Broker Market Analysis (BMA), re-keying a property on acquisition through closing, financial ability to pay vendors and wait for reimbursement, property inspection, and negotiation.

Commercial - TIER LEVELS

A Commercial Tier 1 member has sales associates who handle the occasional commercial transactions in addition to residential business

A Commercial Tier 2 member has a commercial department that handles smaller-volume transactions.

A Commercial Tier 3 member has a separate commercial division with dedicated commercial associates who handle a broad array of commercial property services, (leasing and purchase/ sale of retail, office, warehouse and/or other types).